Too Crazy Ladies' main goal is to make sure you get the right products that enhance your organization and promote your cause. We ask your help in supporting our Return Policy.

A stock item is one we have pre-fabricated and does not require specific artwork or special production.

You can return any stock items within 30 days of the purchase date. Should you need to return some product, please CALL or EMAIL us for an RMA. An RMA is required for returns. It is important that it is returned in the original packaging. A refund will then be issued according to the original payment method. The customer is responsible for a 25% restocking fee and any shipping charges involved.

Please note that you can also exchange stock items of equal value. For example, say you order 300 poodle breed decals and decide afterwards that Shelties would actually fit better with your event. We can exchange them quickly at no extra charge. You are only responsible for the shipping charges that incur.

Returning a Custom Item:

Custom items are those that have personalized artwork or text (whether printed, engraved, embroidered, woven, etc.) or are made to custom specifications (like a custom size or color).

In fairness, custom products generally cannot be returned for a refund, the most obvious being that we just can't resell a product that has your personalized logo or text on it.

However, we understand the possibility for error in our production, and we will rectify our mistakes as quickly as possible.

In order to take care of you in a timely manner, production errors should be reported to us immediately. Once we verify our error, we will need you to ship the product back to us while we set up a corrected order. Please call us or send an email for an RMA number. We can reimburse you to cover the extra shipping costs in this case, however an RMA number is required. The corrected order will ship out ASAP.

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Accepted Payment Methods

Credit Cards

We do not accept orders via FAX, and we ONLY accept U.S. checks or money orders via MAIL.
Our online store

ONLY

is set up to accept all major credit cards through

PayPal

:

• American Express
• Discover
• MasterCard
• Visa

This only applies to online orders. We do NOT currently have the ability to accept credit card payments over the phone or at our booth.

Foreign Orders

Customers from all countries outside the U.S. must pay through PayPal.

Checks and money orders

Checks and money orders must be drawn on US funds and must reflect the accurate sales total (accounting for product, any fees, and shipping charges). Insufficient funds will delay the shipment of your product. You can also pay by e-check when placing an order online through PayPal.

Purchase Orders

Purchase Orders are typically used when organizations have a committee that authorizes usage of funds, and often they order with intent to pay with a check (see Checks above). We accept Purchase Orders from schools, church organizations, charities, and government entities.

Cash

Cash payments are only accepted for on-site pickup, such as when you purchase an item directly from our booth at a show or rally. (no COD shipping).

Deposits

All orders totaling $1,000 or less require payment in full in order to commence the processing of that order. For orders over $1000.00, you have the option to put a deposit down towards the cost of materials, setup, and labor. A 60% non-refundable minimum deposit is required up front, 20% is due upon completion of the product order and the remaining 20% is due upon receipt of the shipped product.

We strive for ultimate customer care and are willing to jump to your assistance if we can. If you have any further questions, don't hesitate call us at 1-575-525-0141. We will be happy to work with you.

Sincerely,

Too Crazy Ladies